The Town of Montreal West would like to inform its residents that an external cybersecurity incident has occurred at OnSolve, the company responsible for the CodeRED alert system used by several Qu\u00e9bec municipalities including the Town for emergency notifications. This system operates completely independently from municipal systems. Therefore, no municipal technology infrastructure has been affected, and the situation is strictly limited to OnSolve, the external provider.<\/p>\n
According to information provided by OnSolve, data associated with the legacy CodeRED platform was removed from their systems by an unauthorised third party in November and may have been made public. The personal information provided to CodeRED and affected by this incident consists of basic contact details, including name, address, telephone number, email address, and the password associated with the account profile.<\/p>\n
CodeRED and associated accounts are no longer accessible. The main risk related to this incident is the reuse of the same CodeRED password for other services. If you have used your CodeRED password to access other online services, it is recommended that you immediately change these passwords and replace them with unique, strong passwords.<\/strong> As always, be vigilant about unsolicited or unexpected communications.<\/p>\n The Town of Montreal West would like to reassure the public that:<\/p>\n The provider OnSolve is continuing its investigation and working to restore the integrity of its service. OnSolve has decommissioned the legacy CodeRED platform and has expedited its plan to make the new CodeRED by Crisis24 platform, unaffected by this incident, available to all customers. The Town of Montreal West is monitoring the situation closely and will keep residents informed of any significant developments.<\/p>\n The Town is currently evaluating its options for an alternative emergency alert system and continues to regularly review its own practices and those of its suppliers to ensure that they meet the appropriate security standards.<\/p>\n For any questions, read the FAQ prepared by CodeRED<\/a> or fill out the Contact us form<\/a> and select Communications from the dropdown menu.<\/p>\n","protected":false},"excerpt":{"rendered":" The Town of Montreal West would like to inform its residents that an external cybersecurity incident has occurred at OnSolve, the company responsible for the CodeRED alert system used by several Qu\u00e9bec municipalities including the Town for emergency […]<\/p>\n","protected":false},"author":3,"featured_media":98822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"page_builder":"","wds_primary_category":67,"footnotes":""},"categories":[],"tags":[],"class_list":["post-98821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"better_featured_image":{"id":98822,"alt_text":"","caption":"","description":"","media_type":"image","media_details":{"width":1080,"height":1080,"file":"2025\/11\/codered-logo.png","filesize":53825,"sizes":{"medium":{"file":"codered-logo-992x992.png","width":992,"height":992,"mime-type":"image\/png","filesize":16653,"source_url":"https:\/\/montreal-ouest.ca\/wp-content\/uploads\/2025\/11\/codered-logo-992x992.png"},"thumbnail":{"file":"codered-logo-285x285.png","width":285,"height":285,"mime-type":"image\/png","filesize":3356,"source_url":"https:\/\/montreal-ouest.ca\/wp-content\/uploads\/2025\/11\/codered-logo-285x285.png"},"medium_large":{"file":"codered-logo-768x768.png","width":768,"height":768,"mime-type":"image\/png","filesize":10969,"source_url":"https:\/\/montreal-ouest.ca\/wp-content\/uploads\/2025\/11\/codered-logo-768x768.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":98821,"source_url":"https:\/\/montreal-ouest.ca\/wp-content\/uploads\/2025\/11\/codered-logo.png"},"acf":{"banner_img":false},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/posts\/98821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/comments?post=98821"}],"version-history":[{"count":0,"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/posts\/98821\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/media\/98822"}],"wp:attachment":[{"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/media?parent=98821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/categories?post=98821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/montreal-ouest.ca\/en\/wp-json\/wp\/v2\/tags?post=98821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n